A RENOVO Account Manager functions as a facility’s Biomedical or Clinical Engineering Manager within a Healthcare Organization. The Account Manager is the primary administrative contact for hospital leadership in regard to the facility Medical Equipment Maintenance Program. This person directs the activities of the department including selection, procurement, delivery of biomedical equipment and service as well as ensures that all implemented program elements confirm with TJC, DNV, or other agencies requirements, standards, and guidelines. The Account Manager is a key member of many inter-hospital committees such as life safety, environment of care, capital acquisition, budgeting. This person will have a well-established presence and relationship within the facility with customer satisfaction results and performance indicators being paramount.
Essential Duties & Responsibilities:
- Responsible for day-to-day operation of the Biomedical Engineering department and resident staff technicians and specialists
- Creates and assigns monthly scheduled maintenance workload, tracks work throughout the month, and provides accurate monthly reporting to facility leadership
- Approves resident staff expenses, PTO requests and timecards
- Monitors service repair activities completed by resident staff technicians, field service technicians, and vendor/manufacturer technicians while onsite
- Mandates complete and accurate medical equipment inventory of ALL biomedical devices; ensures that all service documentation is completed in a concise, standardized fashion
- Ensures that all RENOVO and facility performance indicators are met
- Ensures that all purchase orders and requests for parts are completed without undue delay
- Prioritizes balance of service repair and scheduled maintenance workload
- Works with RENOVO Clinical Engineering staff to perform annual program quality audits; follows up on findings to ensure survey readiness
- Meets with hospital department leadership frequently to discuss needs and opportunities of each department
- Develops relationship with Hospital senior leadership and C-Suite personnel
- Communicates with key hospital leadership through participation on various committees
- Assists in planning, evaluation, acquisition, service and disposal of biomedical equipment
- Assists in education of proper usage and in-servicing of biomedical equipment to end users
- Participates in projects regarding biomedical equipment and network integration of medical devices
- Evaluates and reviews service contract information to make sure that the needs and goals of the healthcare organization are met
- Monitors and tracks medical device recalls and safety alerts; follows up to make sure that appropriate action is taken
- Addresses customer and employee issues in a timely manner, escalates to the RENOVO District Manager as necessary
- Provides resources to participate in the investigation of medical device related incidents
- Maintains all facility assigned test equipment to the original manufacturers requirements; responsible for annual calibration of assigned equipment including acquiring and filing the appropriate documentation
- Works with the District Manager to drive the Integrated Systems Management program including scheduling and attending meetings with Hospital IT personnel
- Reviews policies and procedures annually; provides feedback and updates to the plans as needed
- Completes on-boarding and RENOVO orientation for new employees
- Responsible for making sure that the Hospital HR department requirements are met for each resident employee; appropriate documentation filed for reference as needed
- Drives training and education of biomedical internship technicians and apprentices
- Motivates and leads the team by setting annual goals for each technician and the department, monitors and tracks throughout the year, provides feedback for improvement
- Performs other duties as assigned**
- Possesses a working of electromechanical devices and principles, as well as a high-level understanding of general patient care equipment and can demonstrate the usage of supported devices
- Has extensive understanding of life-support and diagnostic support devices and their usage within the healthcare setting
- Basic knowledge of regulatory accrediting agencies and survey processes
- Understanding of a basic Medical Equipment Management Program and the required policies and procedures within
- Familiarity with Hospital HIPAA policies and procedures
- Accountability – takes ownership of assigned work and responsibilities, follows through and closes the loop
- Communication – clearly expresses thoughts and ideas both in written and verbal communications, provides timely information; makes sure that the needs of the customer are met
- Financial Acumen – Considers financial impact of all decisions as they pertain to both RENOVO and the healthcare organization
- Integrity – Can admit mistakes, is direct and truthful
- Customer Service – demonstrates a “customer-first” mentality, focused on meeting the needs of customers and captures feedback to make improvements
- Priority Setting – Prioritizes assigned schedules and workload
- Knowledge – Advanced understanding of general and life-support patient care devices and certain diagnostic equipment and how they are used within the facility
- Team Building – Mentors newer technicians, facilitates clear communication amongst the team, demonstrates care and respect for co-workers and colleagues, drives employee success through the RENOVO Performance Management program
- Supervision – Manages the staff and day-to-day workload of the department
- Regulatory – knows the various accrediting agencies (TJC, DNV, CAP, DOH) and how the Medical Equipment Management Plan complies
- Giving Feedback – Provides constructive feedback towards department goals and activities, helps to foster growth within the team
- Culture – promotes the RENOVO culture and the culture of the healthcare facility
- Mechanically inclined – technical skills and abilities to figure out how things work
- Self-motivated – can work on their own or under limited direction to complete assigned work
- Open-minded – Willing to listen to opinions and criticism, can switch directions quickly
- Agility – Can perform tasks in a safe, timely manner
- Improvement – willing to learn and grow, wants to update job skills for career growth
- Confidence – Self-reliant decision maker that doesn’t second guess decisions
- Multi-tasker – Is organized and efficient, handles multiple projects or tasks simultaneously
- Professional: Looks, speaks, and acts in a professional manner
- Results Driven: Is focused on results and outcomes, is goal oriented
- Forward Thinking: Focused on the bigger picture; never satisfied with the status quo
- Humility – Has a sense of humor, is humble, and can handle stressful situations, not afraid to request help
- S. Diploma or equivalent required
- Associates Degree or DOD equivalent training required
- Bachelor’s Degree, or other higher level of education pertaining to this job description preferred
- CBET, CHTM, or similar preferred
Required Work Hours
Forty hours per week during daytime and evening hours. Scheduled work hours may change. Overtime may be required or permitted with prior approval. This position may be included in the on-call rotation for the facility.
Reporting and Supervisory Responsibilities
- The Account Manager reports to – District Manager, Pacific
- This position has supervisory responsibilities of the resident staff technicians
The Account Manager must be able to speak, hear, see, read, write, type, dial, reach, bend, climb, crawl, crouch, kneel, squat, and twist. Must have near vision, far vision, depth perception, and be able to distinguish colors. Must have sensory ability to distinguish hot, cold, range of temperatures, surfaces, fine motor skills, manual dexterity, and detect/distinguish odors. Must be able to carry or lift up to 50 pounds routinely.
Travel will not be required for this position, unless otherwise specified. Rarely, if any travel, including airline travel and overnight stays, may be requested.
Understand and observe company policies and procedures.
Utilize teamwork in your daily activity and insure customer satisfaction.
- Housekeeping – Maintain a clean, orderly appearance of all work areas.
- Personal appearance – Must observe company dress code always and must have good personal hygiene.
- Maintain all RENOVO owned equipment including tools, test equipment, computers, and others as specified in proper working condition and ensure annual calibration where appropriate.
RENOVO Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, RENOVO Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.