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Healthcare Technology Manager

Full Time Management

Requisition ID: 1725

RENOVO SOLUTIONS:  Our vision is to be a leading provider of Healthcare Asset Management Services and Life Science Asset Management Service, providing innovative services and effective solutions to the evolving challenges of modern medical equipment.

To achieve this vision our mission is to foster a supportive work environment that encourages employees to achieve their potential in ways that serve the needs of our customers, suppliers, and each other.

At RENOVO, we value knowledge, reliability, and integrity in our employees. If you are interested in being a part of a team that is committed to making a difference in healthcare equipment maintenance and healthcare asset and technology management, we invite you to apply for one of the open positions.  We are always looking for talented, passionate, hard-working people to join our team. Our employees are not afraid to speak their mind, to try new things, and to wear multiple hats. Our people are empowered to help our customers. We foster teamwork and cooperation, and always promote a “customer first” philosophy. We uphold this standard with our associates, clients, partners, and the communities in which we do business.   We live by our company’s Five Guiding Principles, which we have termed TRUST:

  • Treat each other with care, kindness and respect.
  • Respect our associates’ responsibility of putting family first.
  • Uphold the highest standards of excellence in all we do.
  • Share our success with our associates, clients, partners and community.
  • Treasure our people and promote from within.

Summary

A RENOVO Account Manager functions as a facility’s Biomedical or Clinical Engineering Manager within a Healthcare Organization. The Account Manager is the primary administrative contact for hospital leadership in regard to the facility Medical Equipment Maintenance Program. This person directs the activities of the department including selection, procurement, delivery of biomedical equipment and service as well as ensures that all implemented program elements confirm with TJC, DNV, or other agencies requirements, standards, and guidelines. The Account Manager is a key member of many inter-hospital committees such as life safety, environment of care, capital acquisition, budgeting. This person will have a well-established presence and relationship within the facility with customer satisfaction results and performance indicators being paramount.

Essential Duties & Responsibilities:

  • Responsible for day-to-day operation of the Biomedical Engineering department and resident staff technicians and specialists
  • Creates and assigns monthly scheduled maintenance workload, tracks work throughout the month, and provides accurate monthly reporting to facility leadership
  • Approves resident staff expenses, PTO requests and timecards
  • Monitors service repair activities completed by resident staff technicians, field service technicians, and vendor/manufacturer technicians while onsite
  • Mandates complete and accurate medical equipment inventory of ALL biomedical devices; ensures that all service documentation is completed in a concise, standardized fashion
  • Ensures that all RENOVO and facility performance indicators are met
  • Ensures that all purchase orders and requests for parts are completed without undue delay
  • Prioritizes balance of service repair and scheduled maintenance workload
  • Works with RENOVO Clinical Engineering staff to perform annual program quality audits; follows up on findings to ensure survey readiness
  • Meets with hospital department leadership frequently to discuss needs and opportunities of each department
  • Develops relationship with Hospital senior leadership and C-Suite personnel
  • Communicates with key hospital leadership through participation on various committees
  • Assists in planning, evaluation, acquisition, service and disposal of biomedical equipment
  • Assists in education of proper usage and in-servicing of biomedical equipment to end users
  • Participates in projects regarding biomedical equipment and network integration of medical devices
  • Evaluates and reviews service contract information to make sure that the needs and goals of the healthcare organization are met
  • Monitors and tracks medical device recalls and safety alerts; follows up to make sure that appropriate action is taken
  • Addresses customer and employee issues in a timely manner, escalates to the RENOVO District Manager as necessary
  • Provides resources to participate in the investigation of medical device related incidents
  • Maintains all facility assigned test equipment to the original manufacturers requirements; responsible for annual calibration of assigned equipment including acquiring and filing the appropriate documentation
  • Works with the District Manager to drive the Integrated Systems Management program including scheduling and attending meetings with Hospital IT personnel
  • Reviews policies and procedures annually; provides feedback and updates to the plans as needed
  • Completes on-boarding and RENOVO orientation for new employees
  • Responsible for making sure that the Hospital HR department requirements are met for each resident employee; appropriate documentation filed for reference as needed
  • Drives training and education of biomedical internship technicians and apprentices
  • Motivates and leads the team by setting annual goals for each technician and the department, monitors and tracks throughout the year, provides feedback for improvement
  • Performs other duties as assigned**

Required Skills

  • Possesses a working of electromechanical devices and principles, as well as a high-level understanding of general patient care equipment and can demonstrate the usage of supported devices
  • Has extensive understanding of life-support and diagnostic support devices and their usage within the healthcare setting
  • Basic knowledge of regulatory accrediting agencies and survey processes
  • Understanding of a basic Medical Equipment Management Program and the required policies and procedures within
  • Familiarity with Hospital HIPAA policies and procedures

Education/Special Training

  • H.S. Diploma or equivalent required
  • Associates Degree or DOD equivalent training required
  • Bachelor’s Degree, or other higher level of education pertaining to this job description preferred
  • CBET, CHTM, or similar preferred

Reporting and Supervisory Responsibilities 

1. The Account Manager reports to – District Manager

2. This position has supervisory responsibilities of the resident staff technicians

 

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