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Healthcare technology management (HTM) professionals are vital members of any world-class healthcare delivery team. Clinical engineers, biomedical equipment technicians, and other highly skilled professionals use their expertise to ensure the safety, efficacy, and availability of life-saving healthcare technologies while keeping healthcare costs down.

Working with clinicians and other healthcare professionals to ensure the highest standards and best practices in medical device safety, security, interoperability and functionality, HTM professionals are responsible for providing a wide array of service offerings.

Key Roles and Responsibilities

Whether advising on the purchase, management, or repair of medical devices and technologies, or providing clinical staff with on-call technical assistance, HTM professionals impact the entire health system.

  • Equipment planning, purchase, installation, maintenance, troubleshooting, and on-call technical support
  • Clinical consultation on the safe and effective use of healthcare technologies
  • Training clinical staff on proper use of healthcare technologies
  • Proper maintenance of healthcare technologies by blending in-house expertise with efficient management of multimillion dollar service contracts
  • Disaster preparedness


Healthcare technology management (HTM) professionals work in a variety of areas, have a number of job titles, and come from diverse backgrounds. But they all have one thing in common—a passion to make healthcare technology the very best it can be. Learn more about some of these unsung heroes who are making a difference in their organizations in our ongoing #IamHTM social media series.

Kevin Hera

“Having the capability to transform patient’s lives by ensuring our healthcare technology uptime is in the highest percentile makes HTM such a gratifying field. The HTM wave is coming, so get your surf boards ready!”

Kevin Hera, Associate Technology Manager, TriMedX

Alyssa Merkle

“We are the problem solvers. Every day is a new challenge—I love thinking through ways to fix these issues with my team!”

Alyssa Merkle, Biomedical Engineering Manager at Brigham and Women’s Hospital (Faulkner) with Aramark Healthcare

Lori Clifford

“Whether one is learning medical device service/calibration/repair, studying for ACI certifications, or attending service training, the options for career advancement in healthcare technology management are endless and rewarding.”

Lori Clifford, PhD, CBET, and Area Manager for Renovo Solutions at CMH Regional Health System, Clinton Memorial Hospital

Wesley Reid

“The lives and health of others depend on our knowledge, skill, and thoroughness. This is and always will be my reason for being a part of healthcare technology management.”

Master Sergeant Wesley Reid, U.S. Army Service Lead and CBET/CHTM at the U.S. Department of Defense (DoD) METC BMET Program

Leslie McGovern

“When clinicians have the right equipment available, when they need it, and operating seamlessly across all available interfaces, I have done my job.”

Leslie McGovern, Clinical Engineering Site Director, Northwest Community Hospital / Healthcare, Sodexo USA

Steven Helms

“#IamHTM because I provide quality repair on equipment that monitors and keeps people safe, while also keeping the laughter and goofiness alive on the job.”

Steven Helms, Biomedical Technician Lab Manager at MedRepair Rx

Heidi Horn

“I stumbled upon the HTM field quite by accident—and found my calling to help people—in my 30s. I may not be standing at the bedside with patients, but the medical equipment we support is just as critical to quality patient care as caregivers.”

Heidi E. Horn, Vice President of Healthcare Technology Management at SSM Health.

Dorena Hann

“I was introduced to healthcare technology management by the Army. I’ve always enjoyed taking things apart, figuring out how they work, and putting them back together again. Over the years, I’ve found that my job also satisfies my desire to help people.”

Dorena Hann, Associate Biomed, Saint Luke’s Health System

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